Data Protection and Privacy Policy
1. Visitors to the Duncan & Grove Website
Thank you for your interest in Duncan & Grove. When you visit our website, purchase products, report incidents, cooperate with us, or otherwise communicate with Duncan & Grove, we process your personal data. Handling your data correctly is a responsibility we take very seriously. Below you will find our Data Protection and Privacy Policy, which applies to Duncan & Grove’s services in England.
Duncan & Grove may update this policy at any time. Information about any such changes will be provided here. You should regularly visit our Data Protection and Privacy Policy webpage to ensure that you are familiar with the latest version.
This section describes how Duncan & Grove processes personal data from visitors to our website. Our website aims to inform you about our company, products, services, and partnerships and to enable you to contact us. We collect some data directly through contact forms, pop-ups, and surveys, while other data is collected automatically via cookies. You will always be informed before we collect personal data about you.
1.1 Data Controller
The data controller for the processing of personal data on the website is:
DUNCAN & GROVE
63B Rowfant Sawmills
Wallage Lane
Crawley, England
P: 020 7112 7551
E: enquiries@duncanandgrove.com
1.2 Collection of Personal Data
Duncan & Grove may collect and process the following personal data via the website:
- Contact details, including name, email address, phone number, and address
- Your employer and workplace address
- Interests, including products and services of interest
- IP address
- Information about your website usage
- IT-related information such as login details
Personal data is collected in the following cases:
- When you browse our website
- When you create a user profile
- When you request quotations
- When you order catalogues
- When you sign up for newsletters
- When you submit inquiries
- When you communicate with Duncan & Grove
1.3 Why We Collect Personal Data
We collect personal data for the following purposes:
- To administer user accounts and profiles
- To handle inquiries and orders
- To distribute newsletters and marketing material
- To provide customer support
- For product and service development
- For statistical analysis
In some cases, processing is necessary for contract performance (Article 6(1)(b) of the GDPR). Other processing is based on our legitimate interest in marketing, customer service, and product development (Article 6(1)(f) of the GDPR).
1.4 Storage Period
Personal data concerning user accounts will be erased after two years of inactivity. Data collected via inquiries or contact forms is generally erased after one year unless related to legal claims.
2. Business Contacts (B2B Customers, Suppliers, and Partners)
This section covers personal data collected from owners of sole proprietorships and contacts at our B2B customers, suppliers, and partners.
2.1 Data Controller
The data controller for personal data collected in this context is Duncan & Grove at the address provided above.
2.2 Collection of Personal Data
We may collect:
- Contact details such as name, email address, and phone number
- Organisation details, including workplace and role
- Contractual and financial data
2.3 Why We Collect Personal Data
We process personal data for:
- Administering cooperation and contracts
- Processing payments and invoices
- Marketing communications
- General communication and customer service
- Compliance with legal obligations
2.4 Storage Period
Personal data is stored for six years after the end of cooperation, in line with legal requirements.
3. Consumer Customers (B2C)
3.1 Data Controller
This section covers personal data collected from owners of sole proprietorships and contacts at our B2B customers, suppliers, and partners.
3.2 Collection and Purpose
We may collect personal data such as:
- Contact details
- Purchase details
- Payment information
Data is processed to fulfill orders, provide customer service, and for marketing purposes.
3.3 Storage Period
Data is generally stored for six years after the latest purchase/activity.
4. Reporting of Incidents
4.1 Data Controller
The data controller for incident reporting is Duncan & Grove at the address provided above.
4.2 Collection and Purpose
We collect data on incidents involving our products to handle legal claims. This may include:
- Information about the injured party
- Witness information
- Incident descriptions and supporting documentation
5. Invitations to Tender
Duncan & Grove processes personal data related to tender invitations for communication, legal purposes, and compliance.
6. Use of Images
Duncan & Grove uses images for marketing and industry purposes. Consent is obtained where required.
7. Sharing Data with Third Parties
We may share personal data with service providers, group companies, or legal authorities in compliance with GDPR. International transfers are based on appropriate safeguards.
8. Your Rights
You have rights under GDPR, including access, rectification, erasure, and objection to data processing.
8.1 Withdrawal of Consent
You can withdraw consent by contacting enquiries@duncanandgrove.com or using the unsubscribe link in emails.
9. Who to Contact
For updates, corrections, or questions regarding your personal data:
Duncan & Grove
63B Rowfant Sawmills
Wallage Lane
Crawley, England
P: 020 7112 7551
E: enquiries@duncanandgrove.com
10. Complaints
To lodge a complaint, contact us via email or write to us at the above address. You can also complain to the Information Commissioner’s Office (ICO) at icocasework@ico.org.uk.
