{"id":16867,"date":"2025-03-30T16:48:25","date_gmt":"2025-03-30T16:48:25","guid":{"rendered":"https:\/\/duncanandgrove.com\/us\/?page_id=16867"},"modified":"2025-04-03T02:06:09","modified_gmt":"2025-04-03T07:06:09","slug":"warranty","status":"publish","type":"page","link":"https:\/\/duncanandgrove.com\/us\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"\t\t
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Warranty<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Built to Last<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Warranty<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Spare Parts<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Terms & Conditions<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Built to Last<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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At Duncan & Grove, we believe that natural playground equipment should be built to withstand the test of time. That\u2019s why we design and manufacture the most durable timber playground equipment available \u2014 and back it with some of the longest warranties in the industry.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We use FSC-certified hardwoods and high-grade stainless and galvanized steel components to ensure every piece of our equipment lasts decades \u2014 even in demanding outdoor environments. Our structural warranties reflect the confidence we have in the materials we use and the craftsmanship behind every product.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Our Warranty Coverage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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30 Year Warranty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  • Galvanised steel shoes and plates<\/li>
  • Galvanised structural parts<\/li>
  • Stainless steel fasteners<\/li>
  • Stainless steel slides, fireman’s poles, ladder runs, monkey bars, and custom items<\/li>
  • Sawn tropical hardwoods (Bilinga, Ekki, Cumaru, Tatajuba) above ground contact<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    20 Year Warranty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    • Sawn tropical hardwoods (Bilinga, Ekki, Cumaru, Tatajuba) in ground contact<\/li>
    • Robinia timbers above ground contact, including robinia uprights supported by steel shoes<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      15 Year Warranty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      • Robinia in ground contact<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        5 Year Warranty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        • Hot-dip galvanized steel surface finishes<\/li>
        • Seats, hangers, and chains<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          2 Year Warranty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          • Steel-reinforced nets and ropes<\/li>
          • Movable metal parts<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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            Spare Parts Guarantee<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Even after a product line is discontinued, we\u2019ll make sure spare parts are available for 30 years. Common replacement parts are stocked for delivery within 2\u20135 working days.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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            \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"playground\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Warranty Terms & Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            At Duncan & Grove, we stand behind the quality and durability of our playground equipment. Our warranty covers structural failure due to corrosion, deterioration, rot, or workmanship \u2014 with some of the longest guarantees available in the industry. Please read the following terms carefully:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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            1. Warranty Coverage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            This warranty applies to Duncan & Grove products based on the timeframes outlined for each material type. The warranty begins from the date of delivery.<\/p>

            To make a claim, customers must:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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            • Present an original sales receipt<\/li>
            • Provide documented records of routine inspections and maintenance<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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              2. Conditions of Validity<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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              The warranty is only valid if:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              • Products are installed according to Duncan & Grove\u2019s official installation instructions<\/li>
              • Routine maintenance and inspections are performed per our maintenance guide<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                The warranty does not cover:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                • Normal wear and tear<\/li>
                • Vandalism, negligence, abuse, or abnormal use<\/li>
                • Cosmetic issues (e.g. surface corrosion, discolouration, or natural timber changes over time)<\/li>
                • Damage from extraordinary weather or acts of God<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                  3. Limitations in Coastal or Chlorinated Environments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                  This warranty does not apply to:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                  • Products in direct contact with chlorinated or saltwater<\/li>
                  • Products within 200 meters of the coast (warranty against corrosion is halved in these areas)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                    4. Scope of Responsibility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                    Our liability is limited to repair or replacement of defective materials, as determined by Duncan & Grove. Repaired or replaced parts remain under warranty for the remainder of the original warranty period.<\/p>

                    Customers are responsible for:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                    • Returning any defective parts (if requested)<\/li>
                    • All costs related to service, transport, and parts after the warranty expires<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                      5. Claims Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                      • Duncan & Grove reserves the right to accept or reject any claim (in full or part)<\/li>
                      • Products may not be returned without prior written approval<\/li>
                      • If accepted, we will cover transportation costs for the return \u2014 provided our return instructions are followed<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                        6. Limitation of Liability<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                        Duncan & Grove is not liable for:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                        • Consequential or incidental damages (e.g. labor, loss of profits)<\/li>
                        • Products incorporated into other systems or structures<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                          If repairs or replacements fail after multiple attempts, we may choose to accept return of the product and refund the original purchase price, as the customer\u2019s sole and exclusive remedy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                          \n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                          Warranty Built to Last Warranty Spare Parts Terms & Conditions Built to Last At Duncan & Grove, we believe that natural playground equipment should be built to withstand the test of time. That\u2019s why we design and manufacture the most durable timber playground equipment available \u2014 and back it with some of the longest warranties […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16867","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/duncanandgrove.com\/us\/wp-json\/wp\/v2\/pages\/16867","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/duncanandgrove.com\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/duncanandgrove.com\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/duncanandgrove.com\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/duncanandgrove.com\/us\/wp-json\/wp\/v2\/comments?post=16867"}],"version-history":[{"count":8,"href":"https:\/\/duncanandgrove.com\/us\/wp-json\/wp\/v2\/pages\/16867\/revisions"}],"predecessor-version":[{"id":17050,"href":"https:\/\/duncanandgrove.com\/us\/wp-json\/wp\/v2\/pages\/16867\/revisions\/17050"}],"wp:attachment":[{"href":"https:\/\/duncanandgrove.com\/us\/wp-json\/wp\/v2\/media?parent=16867"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}