WARRANTY TERMS & CONDITIONS
This warranty applies to Duncan & Grove’s products for the time periods described for each product type and with the limitations described in this warranty. The warranty period applies from the date of delivery. In order to make a warranty claim, the customer must present an original sales receipt and be able to provide documented copies of routine inspections and maintenance for inspection by Duncan & Grove.
This limited warranty applies only to Duncan & Grove’s products that are erected and installed in conformance with Duncan & Grove’s installation instructions, and that are maintained and inspected in conformance with Duncan & Grove’s maintenance guide. The warranty does not apply for natural wear and tear, vandalism, abnormal use, abuse, negligence, extraordinary weather or acts of God. This warranty does not cover any damage caused by surface corrosion on metal parts, discoloured surfaces and other cosmetic issues. Natural changes in wood over time are considered cosmetic issues and are not covered.
Products installed in direct contact with chlorinated water or saltwater, or products installed with occasional contact with such water or installed so close to the shore they are subjected to salt spray are not covered by the Duncan & Grove’s warranty for any defects caused by corrosion. Products installed in coastal areas, within 200 meters from the shore, will only be covered by the warranty for half the period of the standard product warranty in relation to defects caused by corrosion.
This warranty covers only defects in materials. Duncan & Grove’s liability and your exclusive remedy hereunder will be limited to repair or replacement of those parts found in D&G’s reasonable judgment to be defective. Replacement component/s shall be sent or repairs made without undue delay. If Duncan & Grove so requests, the replaced parts should be returned to Duncan & Grove. Warranty for replaced or repaired parts is valid for the remainder of the original warranty time. After the expiration of the warranty period, you must pay for all parts, transportation and service charges.
Duncan & Grove reserves the right to accept or reject any claim in whole or in part. Duncan & Grove will not accept the return of any product without its prior written approval. Duncan & Grove will assume transportation charges for shipment of the returned product if it is returned in strict compliance with Duncan & Grove’s written instructions.
Duncan & Grove is not liable for consequential or incidental damages, including but not limited to labor costs or lost profits resulting from the use of or inability to use the products or from the products being incorporated in or becoming a component of any other product.